Insights & Resources

Monday, the wholesale counter. An agent looks up their net, not the public product page. 3 signed-in roles keep the price book closed. No payment capture.

Shoppers click through from ChatGPT and Perplexity. Adobe measured July 2026 AI-referral traffic to U.S. retail +62% YoY. Instrument that channel before you buy a GEO rank.

Baymard still measures average cart abandonment at 70.22%. A shopping agent that quotes yesterday's stock makes that worse. Score 13 checks before you invite a copilot.

For the person who will build your first store agent on AWS, which is not a Shopify plug-in. One lookup workflow this week; refunds wait for a person. Planning silhouette ~$791/mo at 50K sessions.

Autonomy is per action, not one store-wide dial. The public worksheet uses a $75 refund ceiling. Yours belongs in Policy, not a prompt. Delay notices can go fully automated when the template is fixed.

Five program levels from FAQ assistant to multi-agent ops. Level 5 is optional. McKinsey found only 23% scaling in at least one function.

Score org-wide readiness out of 30. Below 16 out of 30, do not let it change orders. McKinsey found 62% experimenting and 23% scaling, still a minority per function.

Most store AI failures come from IDs, APIs, ownership, and evals. The model is rarely the cause. Plan against a published ~$791/mo platform floor at 50K sessions, which is cost, not savings. Run the pre-model gate first.

Nine a.m. Slack is holds, stockouts, and missing GTINs. Pick one of ten back-office tasks this week. A person still signs every write, and the sample refund ceiling is $75.

A shopper asks ChatGPT for a blue tee in medium. Adobe's July 2026 cohort says 39% of retail homepages still aren't machine-readable, and size, stock, and price live on the PDP, not the slogan. GEO is product facts, not a rank guarantee.

Human approval is a queue with order id and tool trace, not a prompt. The public worksheet uses a $75 refund ceiling above which a person must click Approve. Never auto-approve when the SLA expires.

LangChain composes Bedrock models, tools, and retrieval; AgentCore hosts production agents. Reuse the B2B CRM Gateway canary (~180→95 ms) and 50K-session ~$791/mo silhouette. Do not give the model the warehouse.