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As of October 27, 2026, Amazon Connect Customer offers 4 supported ways to build an agent UI. Customer Profiles bills $0.005 per imported-data profile utilized per day, and 3P apps run only in the agent workspace, not in custom desktops.
Palaniappan POn August 4, 2026 Amazon Connect Cases gained workspace CSV export in 10 Regions, with a Cases.Export permission, a field picker, and a Cases-export-YYYY-MM-DD.csv file. Enable for the right roles only.
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